Downloads & Refunds
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at firstname.lastname@example.org and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
All prints should match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at email@example.com so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!
Cancellations And Changes
You may cancel or make changes to an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been dispatched, cancellations or changes will not be possible. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.
Change Of Mind
We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.
We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.